Frequently asked questions
A Hôtel Napoléon Paris gift voucher is a unique experience at our 5-star hotel, just steps from the Arc de Triomphe and the Champs-Élysées. Treat someone special to an unforgettable moment: a suite stay, a gourmet dinner, a duo massage, or a wellness treatment. Elegantly presented and customizable, each voucher is valid for 12 months from the date of purchase. Explore all our offers on the official Hôtel Napoléon Paris boutique.
A gift box corresponds to a specific experience, such as a romantic stay, a gourmet dinner, or a wellness treatment. A free-amount voucher works like a gift card and allows the recipient to choose among all our experiences. It's the perfect solution for flexibility and exclusivity in our Parisian hotel.
All Hôtel Napoléon Paris vouchers and gift boxes are valid for 12 months from the date of purchase. This generous period allows the recipient to plan their stay, dinner, or treatment at their convenience. The expiry date is always indicated on the voucher.
Yes. Each voucher can be personalized with the recipient's name, a personal message, and the sender's name-a thoughtful touch to make the gift unique.
Simply order directly from our official online boutique. Choose your gift box or voucher amount, personalize it, and proceed to secure payment. The voucher is then sent immediately by email.
Our online boutique accepts credit cards (Visa, Mastercard) and certain international payment cards. All transactions are secure and encrypted.
Yes. Our boutique uses SSL encrypted technology to protect your banking details during every transaction. You can shop with total peace of mind.
Your voucher is sent immediately by email in PDF format, ready to print or share with the recipient. This fast and convenient system makes it easy to offer a last-minute gift.
Currently, vouchers are only available in digital format. They are sent by email as a PDF, which you can easily print to present in person.
If you have not received your voucher, please first check your spam or junk folder. If it is not there, contact our team at [email protected]
or call +33 (0)1 56 68 43 21. We will resend it to you as quickly as possible.
To use your voucher, simply contact our team by email at [email protected] or by phone at +33 (0)1 56 68 43 21 with your voucher number. We will provide available dates and organize your chosen experience, subject to availability and blackout dates.
No. Our gift vouchers are undated and fully flexible. The recipient has 12 months to book the experience of their choice, subject to availability and excluding specified blackout dates.
Once a voucher has been issued, it cannot be modified or canceled. In case of an error when entering details, please contact us at [email protected]
and we will do our best to assist you.
Yes. If the recipient wishes to enjoy a different experience, the voucher can be exchanged for another service of equal value, subject to availability. For any request, please contact our team by email at [email protected] or by phone at +33 (0)1 56 68 43 21.
Expired vouchers are no longer valid. No refund or extension will be possible.
Yes. All of our gift boxes are designed for two. Whether it's a dinner, a duo massage, or a suite stay, you can enter both names when personalizing the voucher-an elegant way to gift a shared experience.
Yes. We make it easy to offer a gift as a group-perfect for special occasions such as birthdays, weddings, retirements, farewells, or anniversaries. Sharing the cost allows everyone to contribute while giving a truly memorable gift.
We offer two convenient options:
- Online group fund - Set up a secure online kitty where each participant contributes the amount of their choice. Once complete, the total is converted into a personalized Hôtel Napoléon Paris gift voucher, elegantly presented and valid for 12 months.
- Shared payment - Select the gift box you'd like to offer and invite friends, colleagues, or family members to join in. Each person pays their share, making it simple and transparent to offer a premium experience together.
With both options, you create not only a gift but a shared gesture of generosity, ensuring the recipient enjoys an exceptional Parisian experience to remember.
No. All vouchers, including free-amount ones, must be used in a single transaction. They apply to one reservation or service. No remaining balance can be carried forward.
No. Our vouchers are valid for 12 months from the date of purchase and cannot be extended.
No. Hôtel Napoléon Paris gift vouchers are not nominative. They can be offered to anyone, who will then be free to use them according to the conditions of validity.
Yes. Hôtel Napoléon Paris offers family stays, such as a family room (for up to 4 guests) with breakfast included and cultural activities like access to the Arc de Triomphe. These experiences are not available as gift boxes but can be booked directly on our official website: https://en.hotelnapoleon.com/
If the voucher amount is lower than the service price, the difference can be paid by credit card. If the voucher amount is higher, the remaining balance is lost: each voucher must be used in one single transaction for one reservation or service.
No. In accordance with regulations, our gift vouchers are non-refundable. However, they may be exchanged for an equivalent service within their validity period.
Yes. We provide tailor-made solutions for companies wishing to offer gift boxes to employees, clients, or partners. Our sales team is available to design personalized corporate offers. Please contact them at [email protected]