Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL NAPOLEON
What is a gift voucher at Hôtel Napoléon Paris?
A gift voucher at the Hôtel Napoléon Paris is a unique experience that allows you to treat someone special to a suite stay, gourmet dinner, duo massage, or wellness treatment at our 5-star hotel near the Arc de Triomphe and Champs-Élysées. Each elegantly presented and customizable voucher is valid for 12 months from the date of purchase. Explore all our offers on the official Hôtel Napoléon Paris boutique.
Does the recipient need to choose a date at the time of purchase?
The recipient does not need to choose a date when purchasing the gift voucher. They have 12 months to book their experience, subject to availability and excluding blackout dates at HOTEL NAPOLEON.
Can I offer a gift voucher for two people?
You can offer a gift voucher for two people. All of our gift boxes at HOTEL NAPOLEON are designed for shared experiences, such as a dinner, a duo massage, or a suite stay. Simply enter both names when personalizing the voucher.
Do you offer group gifting or shared payment options?
Group gifting and shared payment options are available. You can either set up an online fund where each participant contributes, or invite others to share the cost of a selected gift box. This makes it easy to offer a memorable gift together at HOTEL NAPOLEON.
Can gift vouchers be used in multiple transactions?
Gift vouchers for the HOTEL NAPOLEON can only be used in a single transaction for one reservation or service. They cannot be split across multiple transactions, and no remaining balance can be carried forward.
Do you offer gift boxes and experiences for families?
HOTEL NAPOLEON offers family-friendly experiences, including family rooms for up to four guests with breakfast and cultural activities like access to the Arc de Triomphe. These experiences are not available as gift boxes but can be booked directly on our official website.
What if the voucher amount is less or more than the chosen service?
If the voucher amount for HOTEL NAPOLEON is less than the service price, you can pay the difference by credit card. If the voucher amount is more, the remaining balance will not be refunded, as each voucher must be used in a single transaction.
Do you offer corporate gift vouchers?
HOTEL NAPOLEON offers corporate gift vouchers, providing tailored solutions for companies looking to gift employees, clients, or partners. Our sales team can design personalized corporate offers. Please contact them at [email protected].
Are gift boxes sent immediately after purchase?
Yes, HOTEL NAPOLEON's gift boxes are sent immediately after purchase in digital format. The recipient can thus use them without delay to book their stay or service dates. Take advantage of this flexibility to give a last-minute gift with HOTEL NAPOLEON.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are customizable, sent immediately in digital format, and valid for one year from the date of purchase, with flexible booking according to availability. Enjoy Parisian elegance with our HOTEL NAPOLEON gift boxes.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment, HOTEL NAPOLEON.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when placing your order. Immediate delivery by email is ideal for a last-minute gift, with a gift box valid for one year from the date of purchase. Take advantage of this flexibility to offer an exceptional experience at our establishment, HOTEL NAPOLEON.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients, each personalized according to your wishes. The boxes are sent immediately in digital format, allowing flexible booking according to the availability of the HOTEL NAPOLEON establishment.
How do I create a group fund and invite people?
To create a kitty and invite people to contribute, select the dedicated option during your online purchase. You can then share the kitty via email or link, and participants can add their contribution. The gift boxes from HOTEL NAPOLEON are valid for one year after the purchase date and allow flexible booking according to availability.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the proposed gift sets, which correspond to specific experiences at HOTEL NAPOLEON. Each gift set can be personalized according to your wishes and offers a unique experience within our establishment HOTEL NAPOLEON.
How can I log in to my account?
To access your account on the official store of HOTEL NAPOLEON, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it at HOTEL NAPOLEON.
How can I empty my cart?
To empty your cart on our official store, click on the cart icon at the top right of the page, then on the 'Empty Cart' button at HOTEL NAPOLEON.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for various occasions at our establishment, HOTEL NAPOLEON.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our HOTEL NAPOLEON website.
How do I purchase or give a gift box?
To purchase a gift voucher, select your preferred gift box or voucher amount from our official online boutique, personalize it, and proceed to secure payment. The voucher will be sent immediately by email. HOTEL NAPOLEON.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate to your loved ones and let them choose the experience among our signature gift boxes, our F&B gift boxes, or our gift certificates, for an exceptional stay at HOTEL NAPOLEON.
Can I modify or cancel my order?
Once your voucher has been issued, modifications or cancellations cannot be made. If you've entered incorrect details, please reach out to us at [email protected] for assistance. HOTEL NAPOLEON.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. Our team is committed to responding within 48 business hours, for an exceptional experience at HOTEL NAPOLEON.
Is the gift box customer service reachable by phone?
The customer service of HOTEL NAPOLEON is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. HOTEL NAPOLEON.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment HOTEL NAPOLEON.
Is there a dedicated customer service for gift boxes?
The customer service of HOTEL NAPOLEON is available to answer all your questions about your gift box. You can reach us by phone, email, or through our online form to get help and information on how to use your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your gift box at HOTEL NAPOLEON. You will find information about its validity, customization, and booking your stay dates at our establishment HOTEL NAPOLEON.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by HOTEL NAPOLEON. However, you can enjoy custom massages and exclusive wellness treatments, designed to extend the experience of a refined stay in the heart of Paris.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a HOTEL NAPOLEON gift box has access to the same services as other customers, subject to availability and the establishment's conditions.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find descriptions of the experiences offered, such as an exceptional brunch, a night in a Junior Suite, or a romantic dinner, to fully enjoy your stay at the HOTEL NAPOLEON.
Is parking included in my gift box?
Parking is not included in the HOTEL NAPOLEON gift boxes. Please check the reservation conditions to confirm the services available during your stay.
Is breakfast included in my gift box?
Breakfast is included in some of our gift sets, such as the Joséphine Getaway. To check if your gift set includes it, please refer to the detailed services on the official website of HOTEL NAPOLEON.
Is special attention given to the recipient of a gift box?
At HOTEL NAPOLEON, special attention is given to gift box beneficiaries, with high-end services and personalized offerings for an exceptional experience. You will enjoy an elegant and refined setting, with options such as custom massages or unforgettable culinary moments, for an unforgettable city getaway.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the establishment's conditions. The HOTEL NAPOLEON gift boxes often include a bottle of champagne, such as in the L’Escapade de Joséphine gift box.
Should we bring towels to the Spa?
Towels are provided by the establishment during your wellness treatments at HOTEL NAPOLEON. For any further questions, you can consult the premium services of our hotel HOTEL NAPOLEON.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking, directly on our website. The gift boxes are valid for one year after the purchase date and can be booked flexibly according to availability, at our establishment HOTEL NAPOLEON.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The gift boxes are valid for one year after the purchase date and can be booked flexibly according to availability at our establishment, HOTEL NAPOLEON.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for large quantity purchases, with a customized quote based on the ordered volume at HOTEL NAPOLEON.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options, for gift boxes tailored to your needs at HOTEL NAPOLEON.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. Your gift box will be updated and valid for one year after the purchase date, with flexible booking according to the availability of the HOTEL NAPOLEON establishment.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account on our official website. Your reviews are valuable to our establishment, HOTEL NAPOLEON.
How can I contact the store?
For any questions regarding your gift box or your reservation, you can consult the general terms on our website or directly at our establishment HOTEL NAPOLEON.
Is there a dress code for the gift box?
The dress code at HOTEL NAPOLEON Paris depends on the chosen experience. For lunch or dinner at the restaurant, elegant attire is recommended. Make the most of your stay at our establishment, HOTEL NAPOLEON.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by the HOTEL NAPOLEON establishment. The custom wellness treatments are designed to extend the experience of a refined stay in the heart of Paris, in an elegant and hushed setting.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. The boxes are valid for one year after the purchase date, and reservations are flexible according to the availability of the HOTEL NAPOLEON establishment.
How can one access the hotel from the airport?
To reach HOTEL NAPOLEON from the airport, you have several options such as taxi, public transportation, or shuttle services. Located just steps away from the Champs-Élysées and the Arc de Triomphe, the establishment HOTEL NAPOLEON is easily accessible from the main Parisian airports.
Is the establishment accessible to people with reduced mobility?
HOTEL NAPOLEON, located just steps away from the Champs-Élysées, offers facilities adapted for people with reduced mobility, with rooms and spaces designed to ensure a comfortable and accessible stay for everyone. You can fully enjoy the elegance and refinement of our HOTEL NAPOLEON establishment.
Are pets allowed in the establishment?
HOTEL NAPOLEON accepts pets, subject to the establishment's conditions. For a peaceful stay, check the terms directly with the HOTEL NAPOLEON establishment.
Where can I find the menus?
The menus of the gift boxes are available on the detailed sheet of each offer or directly on the partner establishment's website. You can thus discover the services offered, such as brunch or gourmet dinners, before making your choice in our establishment HOTEL NAPOLEON.
What are the hours of operation?
The opening hours of HOTEL NAPOLEON vary depending on the service. For brunch, lunch, or dinner, you can enjoy the gastronomic experience in a refined and elegant setting, typical of this five-star hotel in Paris.
Is there parking available near the establishment?
HOTEL NAPOLEON offers valet parking services and nearby parking, for a hassle-free stay in the heart of Paris. You can enjoy these high-end amenities during your getaway at our establishment HOTEL NAPOLEON.
What are the delivery methods for gift boxes/vouchers?
The HOTEL NAPOLEON gift boxes can be sent immediately by email or by mail, depending on your preference. You can customize your gift box and send it in digital format for a last-minute gift, valid for one year after the purchase date. Take advantage of this flexibility to offer an exceptional experience at our establishment, HOTEL NAPOLEON.
Is postal delivery offered?
We offer postal delivery of our gift boxes. Delivery times and conditions vary depending on the chosen establishment, with immediate digital delivery for a last-minute gift. Enjoy Parisian elegance with our HOTEL NAPOLEON gift boxes.
In addition to gift boxes, is it possible to order or have items delivered?
Our official store offers only gift boxes for exceptional experiences within our establishment, HOTEL NAPOLEON.
Is the gift box available in physical format?
The HOTEL NAPOLEON gift boxes are available in physical format, but you can also choose immediate email delivery for a digital gift. These boxes are valid for one year from the date of purchase and offer flexible booking according to availability at our establishment, HOTEL NAPOLEON.
Is the box presented in a neat packaging?
Our HOTEL NAPOLEON gift boxes are presented in an elegant and careful packaging, reflecting the luxury and refinement of our establishment HOTEL NAPOLEON.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in digital format. You can choose to have them delivered by email, which allows for immediate redemption. Take advantage of this option for a last-minute gift at HOTEL NAPOLEON.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. Shipping costs vary, but immediate email delivery is ideal for a last-minute gift at HOTEL NAPOLEON.
Do you deliver gift boxes internationally?
The HOTEL NAPOLEON gift boxes can be delivered internationally. Shipping costs and times vary depending on the destination, with immediate delivery in digital format for a last-minute gift. The boxes are valid for one year from the date of purchase and offer flexible booking according to availability, at our HOTEL NAPOLEON establishment.
What are the delivery times for gift boxes by mail?
Delivery times by mail vary depending on the destination. Immediate digital sending is available for a last-minute gift at HOTEL NAPOLEON.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times depend on the conditions of the HOTEL NAPOLEON establishment.
Is express delivery available?
Immediate sending of your gift box in digital format is available for last-minute delivery, valid for one year after the purchase date. You can customize your gift box as you wish and benefit from flexible booking according to the availability of the HOTEL NAPOLEON establishment.
How can I track my order?
To track your gift box order, log in to your account on our website. You will find all the necessary information there, with a one-year validity to book your dates according to availability at our establishment, HOTEL NAPOLEON.
Can I receive my gift box by email or mail?
At this time, HOTEL NAPOLEON gift vouchers are only available in digital format. They are emailed as a PDF, which you can print and present in person.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days, depending on your location. You can also choose to send it immediately by email, which is ideal for a last-minute gift, at our establishment HOTEL NAPOLEON.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for one year after the purchase date for a new booking according to the availability of the HOTEL NAPOLEON establishment.
Can my gift box be extended if not used?
Your gift box is valid for one year after the purchase date, with flexible booking according to the availability of our establishment, HOTEL NAPOLEON.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of HOTEL NAPOLEON. The boxes are valid for one year after the purchase date and can be booked flexibly.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. The boxes are valid for one year after the purchase date, and reservations are flexible according to the availability of the HOTEL NAPOLEON establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible depending on the availability at HOTEL NAPOLEON.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of purchase. You can book your dates with flexibility according to the availability of our establishment, HOTEL NAPOLEON.
Is it possible to reschedule without fees with a gift box?
The date change is possible depending on the availability at HOTEL NAPOLEON.
Can I convert my gift box into a gift card?
The HOTEL NAPOLEON gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment, HOTEL NAPOLEON.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
HOTEL NAPOLEON offers special gift boxes for special occasions such as Valentine's Day, Christmas, or weddings. For example, the 'Joséphine's Getaway' box is perfect for celebrating an anniversary, a marriage proposal, or a simple 'I love you'. Check out our online selection to discover the offers available at HOTEL NAPOLEON.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or romantic getaways, with options like the Joséphine Getaway to celebrate great emotions. Our gift boxes are customizable and valid for one year, for an exceptional experience at our establishment, HOTEL NAPOLEON.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The HOTEL NAPOLEON gift boxes are official and guaranteed without intermediaries, with direct rates and secure payment. You benefit from an immediate digital delivery for an exceptional experience in Paris, at our establishment HOTEL NAPOLEON.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the HOTEL NAPOLEON, such as brunches, gourmet dinners, suite stays, and wellness experiences. The boxes are valid for one year after the purchase date and offer flexible booking according to availability, with immediate digital delivery for a last-minute gift at HOTEL NAPOLEON.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the conditions of your gift box. Services can be modified at the time of booking, subject to availability, at our establishment HOTEL NAPOLEON.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at HOTEL NAPOLEON.
Is online payment secure?
Your payment is secure with us. We use SSL encryption to protect your banking details during every transaction at HOTEL NAPOLEON.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at HOTEL NAPOLEON.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an exceptional experience at HOTEL NAPOLEON, combining elegance and refinement. Each box allows you to enjoy an overnight stay, a meal, or an activity at our establishment HOTEL NAPOLEON.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the purchase of gift boxes at HOTEL NAPOLEON.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive an immediate digital delivery to give to your loved ones, with a validity of one year to book according to availability at HOTEL NAPOLEON.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at our establishment HOTEL NAPOLEON.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments on our official store are processed by a certified provider compliant with PCI DSS security standards, ensuring the security of your transactions at HOTEL NAPOLEON.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find the details of your purchases of gift boxes for HOTEL NAPOLEON there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The boxes are valid for one year after the purchase date and can be booked according to the availability at HOTEL NAPOLEON.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to you by email after your purchase. You can also find it in your customer account on the HOTEL NAPOLEON website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box with a Visa, Mastercard, or American Express credit card. All payments are secure and processed directly with the HOTEL NAPOLEON establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL NAPOLEON.
What payment methods are accepted for purchasing a gift box?
We accept Visa, Mastercard, and certain international payment cards for your convenience. All transactions are secure and encrypted. This payment flexibility is offered by HOTEL NAPOLEON.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL NAPOLEON establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a unique message during your order, which will be added to the gift box for a personal touch at HOTEL NAPOLEON.
Can we add options to your gift box offers?
The HOTEL NAPOLEON gift boxes are customizable to your liking, with various options depending on the offers. You can add additional services such as massages or wellness treatments to enhance the experience, directly when booking your gift box.
Do you offer premium packaging for gift boxes sent by mail?
For a premium packaging of your gift box, you can select this option during your online order. Your box will thus be enhanced for an exceptional experience, reflecting the Parisian elegance of HOTEL NAPOLEON.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift voucher for the HOTEL NAPOLEON by adding the recipient's name, a personal message, and your name as the sender.
How do I request a refund for a gift box purchased online?
Gift vouchers from HOTEL NAPOLEON are non-refundable as per regulations. However, they can be exchanged for an equivalent service within their validity period.
If a paper gift box is lost, can you issue a new one?
In case of loss of your HOTEL NAPOLEON paper gift box, a duplicate can be issued subject to availability. HOTEL NAPOLEON gift boxes are valid for one year after the purchase date, with flexible booking according to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. Our gift boxes are valid for one year after the purchase date and offer flexible booking according to availability, for an exceptional experience at HOTEL NAPOLEON.
Is it possible to exchange a gift box for another of equivalent or higher value?
A gift voucher can be exchanged for another service of equal value, subject to availability. Please contact the HOTEL NAPOLEON team at [email protected] or +33 (0)1 56 68 43 21 to request an exchange.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL NAPOLEON Paris gift box is non-exchangeable and non-refundable, as it is a service provision. The right of withdrawal does not apply to this type of purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is not possible at HOTEL NAPOLEON.
What should I do if the received box is damaged or contains an error?
If your HOTEL NAPOLEON gift box is damaged or contains an error, it can be replaced according to the terms of purchase. A photo of the box will be required to process your request quickly.
Can I get a refund for a gift box if I change my mind after purchase?
The HOTEL NAPOLEON gift boxes are refundable according to the general terms of sale, available on the gift box description page. These terms specify the refund conditions in case of change of mind after purchase, in our establishment HOTEL NAPOLEON.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. Gift boxes purchased for HOTEL NAPOLEON are valid for one year after the purchase date, with flexible booking according to availability.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the terms of purchase, valid for one year after the date of acquisition at our establishment HOTEL NAPOLEON.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on the box or in the confirmation email. You will be able to book your dates at the establishment and enjoy your experience at HOTEL NAPOLEON.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HOTEL NAPOLEON depend on the purchase conditions and the availability of services. The boxes are valid for one year from the date of purchase, with flexible booking according to availability.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HOTEL NAPOLEON gift boxes are neither exchangeable nor refundable once purchased. They are valid for one year after the purchase date and can be booked subject to availability at the HOTEL NAPOLEON establishment.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Check availability when making your reservation at our establishment, HOTEL NAPOLEON.
Is booking with a gift box subject to availability?
The reservation with a gift box from HOTEL NAPOLEON is subject to the availability of the establishment. We recommend booking as soon as possible to enjoy your exceptional experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at HOTEL NAPOLEON.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box from HOTEL NAPOLEON, you will need the number of your gift box. This number is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. You can book your dates directly with HOTEL NAPOLEON, which offers gift boxes valid for one year after the purchase date for optimal flexibility.
Can I use my gift box on holidays?
The use of your gift box at HOTEL NAPOLEON is possible according to the establishment's availability, including holidays. To fully enjoy your experience, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the HOTEL NAPOLEON establishment. The boxes are valid for one year after the purchase date, with flexible booking according to availability.
Can I book online with my gift voucher?
The reservation with a gift box is flexible according to availability, and the gift boxes are valid for one year after the purchase date at our establishment, HOTEL NAPOLEON.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability of the establishment. You will be able to fully enjoy your experience at HOTEL NAPOLEON.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with HOTEL NAPOLEON, valid for one year from the date of purchase. Reservations are flexible according to availability, and the gift box is sent immediately in digital format at HOTEL NAPOLEON.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the terms and conditions of our establishment, HOTEL NAPOLEON.
Does my gift box cover the entire service?
Your HOTEL NAPOLEON gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. It is valid for one year after the purchase date and the reservation is flexible according to availability.
Is my gift box personalized?
HOTEL NAPOLEON gift vouchers are not nominative. You can give them to anyone, who can then use them according to the terms and conditions.
Can my gift box be used all at once?
Your gift box can be used in one go, according to the establishment's conditions. You can book your experience at our hotel HOTEL NAPOLEON depending on availability.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at our establishment HOTEL NAPOLEON, located just steps away from the Champs-Élysées.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within the HOTEL NAPOLEON, located just steps away from the Champs-Élysées. You can thus fully enjoy the Parisian elegance and the high-end services of our establishment HOTEL NAPOLEON.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on availability at the time of your reservation, with an additional charge according to the chosen room category. Your gift box is valid for one night in a Junior Suite at HOTEL NAPOLEON.
Can someone else use my gift box?
The HOTEL NAPOLEON gift box is personalized and reserved for its beneficiary. It can only be used by the person designated at the time of purchase, for an exceptional experience at our establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen, such as a dinner or an extra night. The terms are specified on your gift box, at our establishment HOTEL NAPOLEON.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL NAPOLEON, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
HOTEL NAPOLEON does not accept pets in its rooms and suites to preserve the comfort and tranquility of all its guests.
How do I proceed with reserving my gift voucher?
To use your gift voucher, log in to your account on our website and follow the instructions to book your stay date. Reservations are flexible according to the availability of our establishment HOTEL NAPOLEON.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly at HOTEL NAPOLEON.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on the availability of the establishment. The HOTEL NAPOLEON gift boxes are valid for one year after the purchase date and offer great flexibility for booking.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL NAPOLEON are typically set at 3 PM for check-in and 12 PM for check-out, but these may vary depending on the type of reservation. This information will be specified to you during your reservation at our establishment HOTEL NAPOLEON.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy a night in a Junior Suite, a brunch, a gastronomic lunch or dinner, or a wellness experience, depending on the option selected in our establishment, HOTEL NAPOLEON.
What is the difference between a gift box and a free amount voucher?
A gift box offers a specific experience, such as a romantic stay or a gourmet dinner, while a free-amount voucher allows the recipient to choose among all our experiences. This voucher provides flexibility and exclusivity for our guests at HOTEL NAPOLEON.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them at any time to learn about the reservation and validity conditions, as well as the benefits offered by our customizable gift boxes. These boxes are valid for one year from the date of purchase and can be booked flexibly according to the availability of our establishment, HOTEL NAPOLEON.
How do I use a gift box during booking?
To use your gift voucher, please reach out to our team at [email protected] or call +33 (0)1 56 68 43 21 with your voucher number. We'll assist you in booking your chosen experience, based on availability and excluding blackout dates. HOTEL NAPOLEON.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate the recipient's name when placing the order, or customize it as you wish at HOTEL NAPOLEON.
Can the validity of a gift box be extended or renewed?
The validity of a gift voucher cannot be extended. At HOTEL NAPOLEON, vouchers are valid for 12 months from the date of purchase.
What should I do if I lose or do not receive the gift box?
If you haven't received your gift voucher, please check your spam or junk folder first. If it's not there, contact our team at [email protected] or call +33 (0)1 56 68 43 21, and we'll resend it promptly. HOTEL NAPOLEON.
What is the validity period of a gift box?
Once a voucher expires, it can no longer be used. Unfortunately, no refunds or extensions are possible. This policy applies to all vouchers from HOTEL NAPOLEON.
Are children allowed?
HOTEL NAPOLEON Paris welcomes children in its establishment, located just steps away from the Champs-Élysées. You can enjoy a family stay in an elegant and refined setting, typical of Parisian elegance. HOTEL NAPOLEON.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the HOTEL NAPOLEON establishment.
Is the spa access private?
Access to the spa at HOTEL NAPOLEON is included in some of our gift box services, particularly those offering customized wellness treatments. To fully enjoy this experience, check the details of the chosen gift box at the time of purchase.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, nights in a Junior Suite, champagne brunches, or wellness getaways. These boxes are customizable and valid for one year after purchase, with flexible booking according to availability. Discover our offers at HOTEL NAPOLEON.